Refund & Returns Policy
At Golden Girl Diary, customer satisfaction is important to us. Please read our refund, return, and exchange policy carefully before placing an order.
Last Updated: June 2026. This policy applies to purchases made through Golden Girl Diary’s official website and official customer support channels.
1. Return Eligibility
Products may be eligible for return or exchange only if the item is damaged, defective, wrong, or not as described at the time of delivery.
- The return request must be made as soon as possible after receiving the product.
- The product must be unused, unopened, and in its original packaging.
- The customer must provide order details, product photo, and unboxing evidence if requested.
- Returned items must include all original accessories, tags, labels, and packaging where applicable.
2. Non-Returnable Items
For hygiene and safety reasons, some beauty and personal care products cannot be returned once opened or used.
- Used skincare, makeup, hair care, or personal care items.
- Opened cosmetics, creams, lotions, lip products, eye products, or similar items.
- Products damaged due to customer handling, misuse, or improper storage.
- Items without original packaging, seal, tag, or invoice/order proof.
- Discounted, clearance, or special offer items, unless the item is damaged or wrong.
Important Delivery Check
Customers are requested to check the product carefully at the time of delivery. If the package appears damaged, opened, or incorrect, please inform us immediately.
- Take clear photos or video of the package and product.
- Keep the original packaging until the issue is resolved.
- Contact us with your order number and payment details.
3. Exchange Policy
If you receive a wrong or damaged product, Golden Girl Diary may offer an exchange subject to product availability.
- Exchange is available only after verification of the issue.
- If the same product is not available, we may offer an alternative product or store adjustment.
- Exchange requests will not be accepted for used or opened beauty products unless the issue is verified as product damage or wrong delivery.
4. Refund Policy
Refunds are processed only when a return or cancellation is approved by Golden Girl Diary.
- Refund approval depends on product condition and issue verification.
- For bKash or Nagad payments, refunds may be sent to the verified sender number.
- For Cash on Delivery orders, refund or adjustment will be handled after confirmation with customer support.
- Delivery charges may not be refundable unless the issue is caused by wrong or damaged delivery from our side.
5. Order Cancellation
Customers may request cancellation before the order is shipped or handed over to the delivery partner.
- Once the order is shipped, cancellation may not be possible.
- If advance payment was made, refund processing will start after cancellation approval.
- Golden Girl Diary reserves the right to cancel orders due to stock issues, payment issues, incorrect information, or unavoidable circumstances.
6. How to Request a Return or Refund
To request a return, exchange, or refund, please contact us with the following information:
- Order number or customer name used during order.
- Contact phone number.
- Reason for return/refund request.
- Clear product photos or unboxing video, if applicable.
- Payment information or transaction ID for bKash/Nagad orders.
7. Processing Time
After receiving the return/refund request, our team will review the issue and contact the customer. Processing time may vary depending on product verification, delivery partner response, and payment method.
- Return/exchange review may take a few business days.
- Refund time may vary depending on bKash, Nagad, bank, or internal processing.
- Customers will be informed after the request is approved or declined.
Need Help?
For refund, return, exchange, or order support, please contact Golden Girl Diary.
Phone: +8801819541201
Email: infogoldengirl@gmail.com
Address: House 6, Road 19, Block B, Mirpur 10
