Shipping & Delivery Policy

1. Order Confirmation

After you place an order on our website, our team may review the order details before processing. In some cases, we may contact you by phone, email, or message to confirm the order, delivery address, product availability, or payment details.

• Please provide your correct name, phone number, and complete delivery address.
• Incorrect or incomplete delivery information may delay your order.
• Orders may be processed after stock and payment confirmation, where applicable.

2. Delivery Areas

Golden Girl Diary provides delivery support across Bangladesh, subject to courier availability and service coverage.

• Delivery is available inside Dhaka and outside Dhaka where courier service is available.
• Remote areas may require additional time depending on courier service coverage.
• If delivery is not available in a specific area, our team may contact the customer for an alternative arrangement.

3. Estimated Delivery Time

Delivery time may vary depending on your location, order volume, courier service, holidays, weather conditions, and product availability.

• Inside Dhaka: Usually faster delivery, depending on order confirmation and courier schedule.
• Outside Dhaka: Delivery may take additional time based on courier route and location.
• Delivery time may be extended during public holidays, campaigns, traffic issues, or unavoidable circumstances.

4. Delivery Charge

Delivery charge may depend on customer location, order size, product weight, courier service, and promotional offers.

• Delivery charge will be shown during checkout where configured.
• Inside Dhaka and outside Dhaka delivery charges may be different.
• Free delivery may be offered during special campaigns, if announced by Golden Girl Diary.
• Additional delivery charge may apply for special locations or re-delivery requests.

5. Cash on Delivery

Cash on Delivery is available for eligible orders and locations. Customers should pay the order amount directly to the delivery person at the time of receiving the product.

• Please keep the exact payable amount ready during delivery.
• Cash on Delivery may not be available for all products, orders, or locations.
• Golden Girl Diary may request order confirmation before processing COD orders.

6. bKash and Nagad Payment

Customers may pay through bKash or Nagad where available. For manual payment verification, customers may need to provide sender number and transaction ID.

• Please send the correct order amount before submitting payment details.
• Enter your sender number and transaction ID correctly during checkout.
• Orders paid by bKash or Nagad may be processed after payment verification.
• Never share your bKash/Nagad PIN, password, or OTP with anyone.

7. Failed Delivery or Re-Delivery

If a delivery attempt fails due to incorrect address, unreachable phone number, customer unavailability, or refusal to receive the parcel, re-delivery may require additional time and charges.

• Customers should ensure the delivery address and phone number are correct.
• Re-delivery may be subject to courier availability and additional charge.
• Repeated failed delivery attempts may result in order cancellation.

8. Checking Product During Delivery

Customers are requested to check the package condition at the time of delivery. If the package appears damaged, opened, or incorrect, please contact Golden Girl Diary as soon as possible.

• Take clear photos or video of the package and product.
• Keep the original packaging until the issue is resolved.
• Contact us with your order number and delivery details.

9. Order Tracking

If tracking information is available, Golden Girl Diary may share delivery updates through phone, message, email, or order support communication.

• Tracking availability depends on courier partner and delivery method.
• Customers may contact us for order status updates.
• Please keep your order number or phone number ready when requesting support.

10. Delays and Unavoidable Circumstances

Delivery may be delayed due to situations outside our control, including courier delays, weather conditions, traffic, public holidays, stock issues, political events, natural disasters, or other unavoidable circumstances.

Golden Girl Diary will try to support customers and provide updates where possible.