1. Information We Collect

When you use our website or place an order, we may collect the information needed to process your purchase and provide customer support.

• Your name, phone number, email address, and delivery address.
• Order details, product selection, payment method, and transaction information.
• Account information if you create an account on our website.
• Messages, inquiries, or support requests sent through our website, email, phone, or social media channels.
• Basic website usage information such as browser type, device information, and pages visited.

2. How We Use Your Information

Golden Girl Diary uses customer information only for legitimate business and service purposes.

• To process, confirm, and deliver your orders.
• To contact you regarding order updates, delivery, payment confirmation, or customer support.
• To manage your account, cart, checkout, and order history.
• To improve our products, website, service quality, and customer experience.
• To prevent fraud, misuse, unauthorized transactions, or security issues.
• To comply with applicable legal, tax, accounting, or business requirements.

3. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve browsing, cart, checkout, login, and website performance.

• Cookies help remember cart items and account sessions.
• Cookies may help improve page speed, website security, and customer experience.
• You may disable cookies from your browser settings, but some website features may not work properly.

4. Sharing of Information

We do not sell your personal information. However, we may share necessary information with trusted service providers only when required to complete your order or operate our business.

• Delivery or courier partners for shipping your order.
• Payment verification channels for bKash, Nagad, or other payment methods.
• Website hosting, security, email, analytics, or technical service providers.
• Legal or regulatory authorities if required by applicable law.

5. Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.

• We use secure website tools, hosting, and WooCommerce settings to protect customer data.
• Order and account information is used only for business and customer service purposes.
• No website or online system is completely risk-free, so customers should also protect their account password and payment information.

6. Customer Account and Password

If you create an account on our website, you are responsible for keeping your login details secure.

• Use a strong password for your account.
• Do not share your account password with others.
• Contact us immediately if you suspect unauthorized access to your account.

7. Your Rights and Choices

Customers may contact us regarding their personal information, account, or order details.

• You may request correction of incorrect account or delivery information.
• You may request support regarding your order history or account details.
• You may unsubscribe or request not to receive promotional messages where applicable.
• You may request deletion of certain personal information, subject to order, accounting, legal, or business record requirements.

8. Third-Party Links

Our website or social media pages may contain links to third-party websites, payment services, courier services, or social platforms. Golden Girl Diary is not responsible for the privacy practices, content, or security of third-party websites.

9. Children’s Privacy

Our website is intended for general customers and online shoppers. We do not knowingly collect personal information from children. If a parent or guardian believes a child has provided personal information, please contact us for assistance.

10. Policy Updates

Golden Girl Diary may update this Privacy Policy from time to time to reflect changes in our website, services, payment methods, delivery process, or legal requirements. Updated versions will be posted on this page with the latest update date.